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ThaBxst Braids N Locs Terms & Conditions Last Updated: February 2026 Welcome to ThaBxst Braids N Locs. By submitting a booking request or receiving services, you acknowledge and agree to the following Terms & Conditions. These policies are designed to provide clear expectations, protect the client experience, and maintain a professional and respectful environment. Please read these Terms & Conditions carefully before booking an appointment. 1. Appointments & Payment Terms 1.1 Booking ThaBxst Braids N Locs is appointment-based only. Walk-ins are not accepted. All appointments must be requested through the designated booking platform. Booking requests are not automatically confirmed. Jess/ThaBxst has up to 48 hours to review and approve or deny a booking request. If no action is taken within that time, the booking request will automatically expire through the booking platform. Once a booking request is approved, the required payment method will be placed on file and the required deposit will be automatically charged. A booking is not considered secured until it has been approved and the required deposit has been successfully processed. Clients must confirm their appointment within 24 hours of receiving the confirmation request. Confirmation may be completed through the confirmation link sent by text message or through the “Manage Appointment” option provided in the appointment email. If an appointment is not confirmed within the required 24-hour period, the appointment will be automatically canceled. The non-refundable deposit will be forfeited; however, the client will not be charged a no-show fee. Same-day appointments are subject to a $20 same-day booking fee. 1.2 Deposits & Payment A non-refundable deposit is required to secure an appointment. Most deposits are $40, but certain services require a higher deposit. The exact required deposit will be displayed during the booking process. The deposit is applied toward the client’s final service balance. The remaining balance is due at the completion of the service. Applicable taxes and fees are automatically calculated and added to the appointment total. Additional charges may apply when additional work is required due to the client arriving unprepared. This may include, but is not limited to, takedowns, washes, detangling, or other preparation services necessary to complete the booked service within the allotted appointment time. Approved third-party payment methods, including Cash App, Apple Pay, and Zelle, are subject to a 3% processing fee on the remaining service balance. All payments are considered final. No refunds are issued for completed services or client cancellations, except where specifically stated in these Terms & Conditions. Approved service-for-service trades may be accepted at Jess/ThaBxst’s discretion and must be arranged and approved before the appointment. 2. Hair, Preparation & What to Bring 2.1 Hair Included Black braiding hair is included as a complimentary add-on when selected during booking. Custom colors, color blends, or specialty hair must be provided by the client and delivered at least 24 hours before the scheduled appointment. 2.2 Client Preparation Requirements Clients must arrive with hair that is clean, fully detangled, and free of excessive product buildup, unless a wash service is specifically included in the selected service or has been booked separately. Wash services are not included with every service. Clients are responsible for reviewing the service description before booking to determine whether a wash is included. If a client arrives unprepared for a service that does not include a wash or additional preparation, ThaBxst may require additional services or fees when the appointment schedule allows. If the client’s lack of preparation prevents the service from being completed within the allotted appointment time, the appointment may be rescheduled or canceled. Repeated failure to arrive properly prepared may count as a violation under the Three-Strike Policy. 3. Late Arrivals, No-Shows, Rescheduling & Cancellations 3.1 Late Arrivals A 15-minute grace period is allowed. Clients arriving 16–29 minutes late will be charged a $25 late fee. Arriving 30 minutes or more late may prevent the service from being completed within the allotted appointment time. If a client arrives 30 or more minutes late and the service can no longer reasonably be completed, ThaBxst reserves the right to cancel or reschedule the appointment. If an appointment is canceled because the client arrived 30 or more minutes late, the client will forfeit the non-refundable deposit and may also be subject to the applicable No-Show Fee outlined in Section 3.2. Clients are responsible for allowing enough time for travel, parking, entering the studio, and preparing for their appointment. Repeated late arrivals may count toward the Three-Strike Policy. 3.2 No-Shows A no-show occurs when a client has a confirmed appointment but fails to arrive for the scheduled service. A confirmed no-show results in the forfeiture of the non-refundable deposit. A no-show fee equal to 30% of the remaining appointment balance will be charged to the card/payment method on file. The remaining appointment balance means the scheduled service balance after the required deposit has been applied. Failure to confirm an appointment within the required 24-hour confirmation period is not considered a no-show. The appointment will be canceled, the deposit will be forfeited, and no no-show fee will be charged. Repeated no-shows may result in booking restrictions or additional action under the Three-Strike Policy. 3.3 Rescheduling Appointments may be rescheduled without penalty when the request is made at least 24 hours before the scheduled appointment. Rescheduling requests made less than 24 hours before the appointment are considered late reschedules, and the client’s non-refundable deposit will be forfeited. Rescheduled appointments are subject to availability. The original appointment date and time are not guaranteed. Clients who repeatedly reschedule may accumulate strikes under the Three-Strike Policy. 3.4 Three-Strike Policy ThaBxst Braids N Locs reserves the right to issue a strike for repeated or significant violations of appointment policies. Violations may include, but are not limited to, late arrivals, no-shows, late rescheduling, repeated failure to follow preparation requirements, incorrect booking practices, booking circumvention, or other violations of these Terms & Conditions. A strike is not required for every minor violation. Jess/ThaBxst reserves the discretion to determine whether a violation warrants a strike based on the circumstances. Upon reaching three (3) strikes, ThaBxst reserves the right to restrict, suspend, or permanently block the client from booking future appointments. Clients who have been restricted or blocked from booking may not circumvent the restriction by booking under another name, using another person’s account, or having another person book an appointment on their behalf. If a restricted or blocked client arrives for an appointment booked in this manner, ThaBxst reserves the right to refuse service. The appointment may be treated as a booking violation, and the client may be charged the applicable cancellation/no-show fee or the full scheduled service balance for the reserved appointment time, at Jess/ThaBxst’s discretion. 3.5 Cancellations & Refunds Client cancellations do not qualify for a refund. Deposits are non-refundable and will be forfeited when applicable under these Terms & Conditions. No refunds are issued for completed services, dissatisfaction, late cancellations, late reschedules, or no-shows. If Jess/ThaBxst cancels or reschedules an appointment with less than 24 hours’ notice, the client will receive a refund of any amount already paid toward that appointment, including the deposit. Discounts or service credits may be offered as a courtesy in certain circumstances but are not guaranteed and do not constitute a refund. 4. Children, Guests, Animals & Personal Belongings 4.1 Children Children are welcome. A child-friendly space equipped with a nanny camera is available for comfort and safety. Infants may remain with their parent during the appointment. 4.2 Guests One guest per client is permitted due to limited space. Additional guests will not be permitted indoors. 4.3 Pets No pets are permitted on the premises, with the exception of vested service animals. Emotional support animals are not permitted. 4.4 Bookbags & Personal Belongings Clients may bring a bookbag, laptop bag, or small personal bag to their appointment. ThaBxst understands that clients may need to work, study, or handle personal tasks while receiving services. Clients are responsible for keeping track of their personal belongings. ThaBxst Braids N Locs is not responsible for lost, stolen, or damaged personal belongings. Large bags, excessive belongings, or items that interfere with the service area may be restricted at Jess/ThaBxst’s discretion. 5. Services Offered & Appropriate Booking 5.1 Services Offered ThaBxst Braids N Locs provides only the services currently listed on the official booking site. If a service is not listed on the booking site, it is not currently offered. Services outside ThaBxst’s specialty, including wigs, silk presses, chemical services, scissor cuts, and other unlisted services, are not offered. Requests for services that are not listed may be declined, including requests made during an existing appointment. Booking one service does not entitle a client to request or receive a different service during the appointment. Additional services may only be added when specifically offered, approved in advance, and when time and scheduling allow. 5.2 Appropriate Service Selection Clients are responsible for selecting and booking the correct service and service category. Clients must book according to their hair type, age, and requested service as specified in the booking menu. Clients with locs must book under the “Loc’d Kulture” service category. Children must be booked under the appropriate children’s service and age category. For example, a 9-year-old must be booked under the service designated for their age group. Booking an incorrect service, age category, or service type does not guarantee that the requested service will be provided. If a client books incorrectly, ThaBxst reserves the right to correct the booking, require the appropriate service to be booked, adjust the appointment time or price, or decline the appointment if the incorrect booking prevents the service from being completed properly. Intentionally selecting an incorrect or lower-priced service to avoid the appropriate booking requirements may count as a violation under the Three-Strike Policy. 6. Maintenance & Touch-Ups Maintenance is currently available for knotless braids and box braids. Maintenance is generally performed around the halfway point between full braid appointments. Maintenance includes washing the existing braids and completely redoing the first two rows around the outer perimeter of the head. Maintenance is intended to refresh the existing style and extend its appearance until the client’s next full appointment. Maintenance is not a full takedown and reinstall. The remaining braids are kept in place and retain their existing condition. Maintenance services must be booked under the designated Maintenance service. Maintenance services are subject to availability and may be changed, limited, or discontinued as ThaBxst updates its service offerings. 7. Location & Parking All appointments are held at a private, in-home studio located in Montgomery, Alabama. Driveway parking is available on a first-come, first-served basis. Street parking is also available. Clients are expected to be respectful of the surrounding neighborhood and follow all applicable parking and traffic regulations. Clients are responsible for allowing enough time to park, enter the studio, and be ready for their appointment at the scheduled time. 8. House Calls & Travel Services 8.1 House Calls for Clients with Disabilities & Elder Clients Complimentary house calls are available to clients with disabilities and elder clients age 65 and older within a 35-mile radius of Montgomery, Alabama. A $1 per mile fee applies to travel beyond the initial 35-mile radius for in-state appointments. Out-of-state house calls are subject to the travel requirements and fees outlined in Section 8.3. A caregiver must be present during the appointment when required for the client’s care, safety, or assistance. The client’s home must be clean, safe, and reasonably suitable for providing professional hair services. ThaBxst reserves the right to decline or discontinue a house call if the environment is determined to be unsafe, unsanitary, or otherwise unsuitable for service. 8.2 General House Calls General house calls are available at a $100 house-call fee within a 35-mile radius of Montgomery, Alabama. Locations beyond the initial 35-mile radius are subject to an additional $1 per mile. The client’s home must be clean, safe, and reasonably suitable for providing professional hair services. If the environment is determined to be unsafe, unsanitary, or otherwise unsuitable, ThaBxst reserves the right to decline or terminate the house call. The house-call fee is non-refundable if service cannot be provided because the location does not meet the required conditions. 8.3 Out-of-State House Calls All out-of-state house calls require a $250 non-refundable travel retainer to secure the appointment and reserve travel availability. Driveable neighboring/sister states: $250 base travel retainer + $1 per mile. Mileage is calculated from Montgomery, Alabama. Non-driveable states or long-distance travel: $250 base travel retainer + round-trip airfare + hotel accommodations. The client is responsible for all travel-related expenses, including required transportation and lodging. Hotel accommodations should ideally be 4-star, but a 3-star hotel may be accepted when a 4-star option is unavailable. A minimum of two nights may be required, depending on when the appointment is booked and travel arrangements. 8.4 Important Travel Terms Travel retainers and travel fees are non-refundable. All required travel costs must be paid in full before travel arrangements are finalized. An out-of-state appointment is not secured until all required travel fees and arrangements have been received and confirmed. Client cancellations result in the forfeiture of applicable travel fees and retainers. Clients are responsible for providing accurate address and location information. Changes to the appointment or travel arrangements may result in additional costs. 9. Media Consent & Recording ThaBxst Braids N Locs may photograph or record portions of appointments for social media, the official website, marketing, promotional, portfolio, and educational content. By booking an appointment, clients acknowledge that photography and recording may take place during their service. Clients who do not want their face shown must notify Jess/ThaBxst before or during the appointment. When requested, reasonable efforts will be made to avoid showing, crop, censor, or blur the client’s face. Clients may also communicate that they do not want to be photographed or recorded at all, and this preference will be respected. Media will be used in a professional and respectful manner and will focus primarily on the hair, styling process, finished results, or business-related content. Any content intended to be humorous, comedic, reaction-based, or otherwise centered on the client personally must be reviewed and approved by the client before it is posted publicly. Client approval for humorous or client-centered content will be obtained before posting, regardless of whether the client previously consented to general photography or recording. Clients may request edits or decline approval of humorous or client-centered content before it is posted. ThaBxst is committed to respectful content creation and will prioritize client dignity and comfort. 10. Service Concerns, Health & Payment Disputes 10.1 Service Concerns, Corrections & Discounts Clients must notify ThaBxst Braids N Locs within 48 hours of the completed service if they have a concern regarding the service received. Concerns must be communicated directly to Jess/ThaBxst. Clear photos or video may be requested to help evaluate the concern. An in-person assessment may be required before a correction or other accommodation is determined. If Jess/ThaBxst determines that a correction is appropriate, a complimentary correction may be offered. Complimentary corrections are intended to address the specific service concern and do not include a full redo or change to a different style unless otherwise approved. No refunds will be issued for service concerns or dissatisfaction with a completed service. When appropriate, Jess/ThaBxst may offer a discount or service credit toward a future appointment as a courtesy. Any discount or credit is offered at Jess/ThaBxst’s discretion. Concerns reported more than 48 hours after the service may not qualify for a complimentary correction, discount, or service credit. Style Longevity Style longevity is not guaranteed and may vary depending on the style selected, the client’s hair type and condition, aftercare, and extracurricular activities. Activities such as exercise, clubbing, swimming, excessive or intense sweating, frequent manipulation, and other activities that expose the hair to moisture, friction, or excessive movement may affect the appearance and longevity of the style. Clients are responsible for following recommended aftercare and maintenance instructions to help preserve their style. 10.2 Health, Allergies & Client Responsibility Clients are responsible for informing Jess/ThaBxst before the service of any known allergies, sensitivities, scalp conditions, or other relevant health concerns that may affect the service. Clients are responsible for providing accurate and complete information regarding anything that may affect their safety or ability to receive the requested service. ThaBxst Braids N Locs is not responsible for reactions, injuries, or other issues resulting from a client’s failure to disclose relevant information before the service. Clients are responsible for following all aftercare instructions and recommendations provided by Jess/ThaBxst. If Jess/ThaBxst determines that a service cannot be safely performed because of a disclosed or observed condition, the service may be modified, postponed, or declined. 10.3 Liability & Hold Harmless ThaBxst Braids N Locs is not responsible for damages, allergic reactions, or other issues resulting from a client’s failure to disclose relevant health information, allergies, or sensitivities before service. ThaBxst Braids N Locs is not responsible for issues resulting from a client’s failure to follow recommended aftercare instructions. By booking and receiving services, clients acknowledge their responsibility to provide accurate information and follow the care instructions provided by Jess/ThaBxst. This section does not prevent a client from reporting a service concern in accordance with Section 10.1 — Service Concerns, Corrections & Discounts. 10.4 Payment Disputes & Chargebacks Clients are encouraged to contact Jess/ThaBxst directly with any payment concerns or disputes so the matter can be reviewed and addressed. Clients should not initiate a payment dispute or chargeback for services that were properly provided and completed without first contacting ThaBxst Braids N Locs and allowing an opportunity to address the concern. Filing a payment dispute or chargeback does not replace the policies outlined in these Terms & Conditions, including the no-refund policy and service-concern procedures. ThaBxst Braids N Locs reserves the right to provide relevant booking records, payment records, appointment information, service documentation, and client communications when responding to a payment dispute or chargeback. Any fraudulent or intentionally misleading payment dispute may result in the client being restricted or permanently blocked from future bookings. 11. Weapons Policy For the safety and comfort of all clients and staff, weapons of any kind are strictly prohibited on the premises of ThaBxst Braids N Locs. Prohibited items include, but are not limited to, firearms, knives, tasers, or any other item that may reasonably be considered a weapon or dangerous item. This policy applies regardless of licensing or legal authorization to carry, including concealed-carry permits. Violation of this policy will result in immediate termination of the appointment without a refund and may result in permanent restriction from future bookings. If a client has a safety concern or believes they require a special accommodation related to this policy, they must contact Jess/ThaBxst before the appointment so the matter can be discussed. 12. Agreement Acknowledgment By submitting a booking request or receiving services from ThaBxst Braids N Locs, the client acknowledges and agrees that: They have read, understood, and agreed to these Terms & Conditions before booking an appointment. They understand that they are responsible for selecting the correct service, age category, and booking type. They understand and agree to all deposit, payment, cancellation, rescheduling, late-arrival, no-show, and Three-Strike Policy requirements. They understand that deposits are non-refundable and that completed services are not eligible for refunds, except where specifically stated in these Terms & Conditions. They understand the 48-hour service-concern and correction policy and acknowledge that service concerns do not qualify for refunds. They agree to provide accurate information regarding their hair, allergies, sensitivities, health concerns, and any other information relevant to receiving services safely. They understand and agree to the Media Consent & Recording Policy. They understand and agree to the Weapons Policy and all other policies contained within these Terms & Conditions. They acknowledge that violation of these Terms & Conditions may result in fees, cancellation of an appointment, refusal of service, booking restrictions, or permanent removal from the client list, depending on the nature and severity of the violation. If the client is under 18, they confirm that they have appropriate parental or guardian consent to receive services. By submitting a booking request or appointment, the client confirms their acceptance of these Terms & Conditions. Contact ThaBxst Braids N Locs Email: jess@thabxst.com For questions or clarification regarding these Terms & Conditions, please contact Jess/ThaBxst directly. Please allow 24–48 hours for a response. Thank you & have a blessed day! 💜